FAQs
1. Our prices
Our prices are expressed in both US and Singapore dollars. Please note, however,
that the total amount -- which is what will be billed to you -- will be in Singapore
dollars.
2. Availability of books:
With a few exceptions, all titles listed on our website are stocked by Select. Because
we are also a retail shop, we may happen to sell out a title. If that is the case,
re-orders can be placed and fulfilled within a week to eight weeks - depending on
origin of supply. Books from "non-traditional" sources, eg: Myanmar, Vietnam, or
Indonesia may take longer.
3. How to order?
Besides ordering directly from our website, you may also choose to use the following:
email: orders@selectbooks.com.sg
fax: (65) 6736 0855 download fax order form
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post:
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Select Books
19 Tanglin Road #03-15
Tanglin Shopping Centre
Singapore 247909
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4. How to pay?
Select accepts payment by credit card or by cheque/bankdraft.
Individuals: please pay by credit card. Amex, Visa and
Mastercard are accepted. Please provide these card particulars:
Type of card
Cardholder's name
Card number
Date of expiry
Institutions: Select accepts payment by cheque/bankdraft,
drawn on a bank in Singapore, in Singapore dollars, bank charges must be borne by
sender. Cheques should be made out to: Select Books Pte Ltd.
*5. Shipping and handling costs:*
Purchaser bears outward shipping and handling costs. Our shipping
charges are based on actual weight-based rates.
For orders that are shipped to overseas addresses, a handling cost of
$5.00 per order or 10% of total of book order, whichever is higher, will
be levied.
For orders that are shipped to local addresses, the handling cost will
be waived.
Due to the slowness of surface mail, we are offering only airmail
shipment. If you wish to use surface mail, please indicate in your
remarks or email us and we can
calculate the charges for you. We also encourage customers to use
courier service to destinations where mail delivery is unreliable. We
reserve the right to quote a higher fee for courier service, but we will
email you to indicate that this service is available.
6. Returns/Refunds/Exchange/Claims policy
All sales made through our website are final. No returns, refunds or exchanges
will be entertained EXCEPT for the following circumstances:
A) Full refund
- your books arrive damaged
- wrong titles are supplied
- wrong address supplied by Select Books
In instances of damage, Select Books will require the customer to send back the
cover and title page. Please inform us before undertaking the return.
B) Refund on book costs only
- when the wrong address is supplied by the customer
- when the shipment arrives but is unclaimed from the post office
In these instances, Select will refund customers the cost of the book, once the
book has been rerouted back to us in Singapore. There will be no refund on the postage
or the handling charge.
If you have any questions about the above, please write to us at
info@selectbooks.com.sg